Hi, I'm Brandon Duran

01. About me

I'm an IT Support Engineer at Amazon in Jacksonville, Florida, where I keep network infrastructure and end-user devices running in a high-volume warehouse environment. I've been with Amazon since January 2020, starting as an IT intern, and I rebuilt the JAX2 warehouse IT stack end to end, from Cisco switching and fiber to every workstation on the floor.

Before IT, I spent eight years in restaurants, and 12+ years of customer service shaped how I approach support: listen first, fix it right, and document it so the next person can pick it up. I bring customer obsession, ownership, and high standards to every ticket, refresh, and rollout.

Outside of work, I volunteer with the Information Technology Disaster Resource Center (ITDRC), helping deploy IT infrastructure and keep critical communications running when communities are hit by disasters.

• location Jacksonville, FL
• company Amazon
• languages English, Spanish (limited working)
• studying Western Governors University

6+Years at Amazon

12+Years in customer service

02. Skills & tools

03. Impact

• 500+Cisco switches replacedMDF, IDF, fiber, SFPs, and APs
• 1,000+Thin clients provisioned
• 800+Laptops deployed
• 700+Stations cable-managed

04. Experience

1. Sep 2026 – Present Volunteer

   IT Disaster Response Volunteer @ Information Technology Disaster Resource Center (ITDRC)

   • Deploy IT infrastructure and maintain critical communications for communities during crises.
2. Jul 2025 – Present

   IT Support Engineer I @ Amazon

   • Support network infrastructure and end-user devices in a high-volume operational environment.
   • Maintain and troubleshoot switches, access points, and cabling.
   • Run end-of-life hardware refreshes and device provisioning.
   • Work independently through a high ticket volume.
3. Aug 2020 – Jul 2025 · Jacksonville, FL

   IT Support Associate II @ Amazon

   • Led the JAX2 end-of-life refresh, replacing 500+ switches with Cisco hardware.
   • Provisioned 1,000+ thin clients and 800+ laptops, and cable-managed 700+ stations.
   • Diagnosed end-user issues and documented every fix thoroughly.
   • Triaged and escalated outages to restore service quickly.
4. Jan 2020 – Jul 2020

   IT Support Associate Intern @ Amazon

   • Repaired and replaced hardware across the site.
   • Deployed and maintained PCs, printers, scanners, radios, and tablets.
   • Supported Zebra thermal printers, thin clients, and handheld terminals.
5. May 2012 – Apr 2020

   Waiter @ Don Juan's Mexican Restaurant

   • Trained and mentored new hires in a high-volume restaurant.

05. Certifications & awards

Awards